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Delivery and Returns

 

Our Bau Outdoors site is designed to be as helpful as possible, but for any further information or help, don’t hesitate to give us a call on 0800 046 3456… We will be pleased to help.

Delivery

Following your purchase, you’ll receive a confirmation email containing your order summary.

Bau Outdoors deliver furniture within the UK ourselves, as we like to make sure orders arrive in perfect condition. Once we receive an order, we will review our delivery schedule and find the earliest delivery opportunity. Our delivery team will be in touch, either by telephone or email to inform of this date and make sure you are happy. If the date does not work for you, we can discuss an alternative day. We try to be as flexible as possible, so get in touch with any special instructions.

Delivery estimates are usually quoted alongside specific products (in working days). Where items are upholstered or your order includes cushions/pads, these are manufactured to order and add around 5 working days to the delivery time. We will confirm as soon as we receive your order, or you can call before you order to get an accurate estimate.

International shipping

All listed delivery prices refer to UK mainland addresses. Bau Outdoors do not ship outside UK mainland.

Returns

At Bau Outdoors we are keen to ensure our customers are 100% happy with their purchases. If you encounter any problems, just let us know and we will do our best to help out. For any refunds, just get in touch within 14 days and we will sort it. It’s always best to call first, as we may be able to help sort out any problems.

If you are not happy with your garden furniture, simply contact us within 14 days, stating the problem and how you would like us to help (replacement, refund, exchange). Provided goods are unused and undamaged, we agree to reimburse you for the specific purchase. Wood furniture must not have been left outdoors in the rain, as this makes full-price resale impossible.

Anyone placing order from product pages will be deemed to have read and understood these terms and there is a link to it on every page.

Happy?

If Bau Outdoors has delivered garden furniture you love, let us know…. It’s always good to get an appreciative email!

Registered in England and Wales. 6534685

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