Delivery and Returns
Our Bau Outdoors site is designed to be as helpful as possible, but for any further information or help, don’t hesitate to give us a call on 0800 046 3456… We will be pleased to help.
Following your purchase, you’ll receive a confirmation email containing your order summary.
Delivery estimates are usually quoted alongside specific products (in working days). Where items are upholstered or your order includes cushions/pads, these are manufactured to order and add around 5 working days to the delivery time. We will confirm as soon as we receive your order, or you can call before you order to get an accurate estimate.
All listed delivery prices refer to UK mainland addresses. Bau Outdoors do not ship outside UK mainland.
At Bau Outdoors we are keen to ensure our customers are 100% happy with their purchases. If you encounter any problems, just let us know and we will do our best to help out. For any refunds, just get in touch within 14 days and we will sort it. It’s always best to call first, as we may be able to help sort out any problems.
If you are not happy with your garden furniture, simply contact us within 14 days, stating the problem and how you would like us to help (replacement, refund, exchange). Provided goods are unused and undamaged, we agree to reimburse you for the specific purchase. Wood furniture must not have been left outdoors in the rain, as this makes full-price resale impossible.
Anyone placing order from product pages will be deemed to have read and understood these terms and there is a link to it on every page.
We offer free cancellations for your peace of mind. Simply let us know your order number, the item(s) you would like cancelled and your reason for cancellation. You will receive a confirmation email when your refund has been issued.
If you would like to make a change to your order and need some assistance then contact the Bau Team via the Contact Us link, or call on 0800 046 3456
If Bau Outdoors has delivered garden furniture you love, let us know…. It’s always good to get an appreciative email!
Registered in England and Wales. 6534685
Bau Associates (trading as Bau Outdoors), 49 Station Road, Great Bowden, LE167HL, UK